Customer stories
Five-star experiences shared by Fire & Ice customers on Google.
Jason came today with his assistant, Luke, to replace my coils in a Goodman AC. He was so professional and knowledgeable. Took the time to explain everything to me and was so easy to communicate with through the process. It is not often you find an HVAC guy who is 100% ethical and up front. I felt I could trust him and he did a great job. Also more affordable than others I got quotes from. I would definitely recommend him to anyone.
Jason with Fire & Ice Heating and Cooling was professional, thorough, with integrity and proficiency my new AC unit was installed timely and economically. Will certainly use him again.
Fantastic experience, Jason did an amazing job for us!! He delivered on all levels!!
They installed my unit a few years back and today they came out and serviced the unit because of a sound I heard. Excellent company.
Jason does excellent work. I use him both for my home and business.
I'm writing on behalf of Southern Nutrition to commend Jason Hagan for outstanding professionalism and community spirit. Jason consistently represents Fire & Ice with honesty and care-educating customers, giving transparent second opinions, and taking pride in quality work. He's also visibly active in the community (supporting local live music and small businesses), which reflects positively on your brand. Our experiences with Jason have been excellent: he communicates clearly, treats people with respect, and follows through. That combination of technical skill and integrity is exactly what builds long-term trust. Thank you for having team members like Jason who raise the standard for HVAC service in our area.
Great guys! Friendly, helpful, efficient, quick.
Jason and his crew have saved us on not only all of our Refrigeration but also on all of our air conditioning!!!!! He was able to come in and get things going for us when two other companies failed us on the Refrigeration. He literally built a part on site to get us going!!! Highly recommend they are very reasonable, very punctual and professional!!!
Great Guys! Fast and honest!
Always reliable, on time and fairly priced! We've been using them for years and he is keeping our old unit running well!
Jason was very professional and knowledgeable. He explains the services he is providing. I do not hesitate to recommend his services.
Jason is awesome. He was here exactly on time, and cost less than I expected. Highly highly recommend
Jason provides great pricing and service. I recommend this company.
Nice and quick response and always helpful. Would 100% recommend.
I am very pleased with this duo. They are very attentive, personable, very knowledgable and amazingly priced. I am very happy that they were recommended to me and will recommend them over and over.
We have a commercial freezer that was not keeping temperature. Fire and Ice were able to come out the next day. Diagnostic fee was reasonable. Turned out we had a pinhole leak that needed repair and coolant refill. They had to add valves to allow the unit to be refilled as well. Gave an estimate, well below half the price of a new unit. Set appointment to return in two days. They arrived early, were quick, efficient and clean. They originally estimated 6 hours but finished in less than four.
We recommend Fire and Ice and they will be the first ones we call for any service in the future.
Jason and Jennifer of Fire & Ice Heating and Cooling were courteous, professional and fun to talk to. They were knowledgeable, straightforward, helpful and honest. They replaced the part that was broken, cleaned the lines and I had cold air running again in no time!
We use Knights Air and love them, but they weren't able to come out right away and recommended Fire & Ice, and they did not disappoint! I have them both in my contacts!
Jason and Jen are AMAZING! They are great at what they do, my AC is ice cold, but why I stick with them it is because they are HONEST AND FAIR! As a single mom, I always get the people that want to take advantage of my lack of knowledge. I have never felt like that with Jason and he responds quick! Use him, you won't go anywhere else for your AC/Heating needs.
about a year ago I was having yet again another AC problem ... when Fire & Ice came out they fixed my AC promptly and also explained how important it was to have yearly maintenance kinda like you do with oil changes on your car.. Had I known. that a decade ago I would have saved so much money .. So I appreciate the information they gave me. The h let to me signing up for there membership ... bonus I just had another problem and it fell under that membership and didn't cost me a thing ... HA winning ! lol Thank you Fire & Ice y'all rock
We have used Jason with Fire and Ice Heating and Cooling for some years now. We never call anyone else. He is extremely knowledgeable and has never nickel and dimed us. He is timely and professional, and he gets the job done. I highly recommend Jason for any of your AC and heating services, repairs, or replacements.
They installed my unit a few years back and today they came out and serviced the unit because of a sound I heard. Excellent company.
Jason and Jenn did an excellent job on the cleaning and maintenance of our HVAC system. They arrived right on time and were friendly, professional, and thorough. Jason explained everything they were doing and offered options and solutions along the way. Great job!
Jason and Jen installed a new unit in our house. Their quote was fair and the work they did was exceptional. They explained what they were going to do and did it on time. I highly recommend them for service or an install.
work at a reasonable price. Scheduling to have them install A/C zone controllers.
Edit: Jason and Jen came out after we heard a popping noise when running the fan. Found a small piece of insulation had made it into the duct. System purrs now. Great team.
Jason was awesome! Very knowledgeable and communicative. He explained the issue and reassured me when I was a little panicked. I will definitely use Fire & Ice for any future HVAC needs.
Just had to have my compressor replaced and this company was top notch! They were quick, efficient, friendly and knowledgeable. I will definitely call on them for any future AC needs! I highly recommend them.
Jason of Fire & Ice Heating and Cooling was GREAT! He always kept us informed and in the loop every step of the way with our AC repair. He even got the warranty information and was able to save us $1,250!!! Thank you, Jason!
Jason and Jennifer of Fire & Ice Heating and Cooling were courteous, professional and fun to talk to. They were knowledgeable, straightforward, helpful and honest. They replaced the part that was broken, cleaned the lines and I had cold air running again in no time!
We use Knights Air and love them, but they weren't able to come out right away and recommended Fire & Ice, and they did not disappoint! I have them both in my contacts!
I used them at my old house, just bought a new house and had them come by to check out the system. They noted several things that the home inspector mentioned and gave me a couple options. We went ahead with the system maintenance cleaning and repairs. Couldn't be happier, house is cooler in the late afternoon.
Great services my AC stop working I called Jason and he was out in 3 hrs. to the house and replace a bored on the blower and we was back up and running in no time. Thank you to Jason and the great service.
